Prior to becoming a UX designer, I was in healthcare working as a clinical operations executive in a start-up hospital.

I spent my days designing physical spaces, user journeys, or workflows while donning the hats of a complex matrix of users - be it patients, next-of-kin, clinical users or support staff.

From this experience, I’ve developed skillsets in project and people management, as well as handling cross-functional discussions to arrive at solutions that balance between feasibility, business goals, and user needs.

As part of a start-up hospital, I was also trained to think quickly on my feet to adapt to an ever-changing array of challenges.

Before that, I was pursuing a Bachelor’s in History at National University of Singapore (NUS).

Research, questioning assumptions, asking the ‘whys’... I love it all! My background in humanities and in particular, history, has moulded me into a curious explorer.

This is evident in my design process - I am methodical in my research and love going beyond the tip of the iceberg. I believe that discovering great solutions starts with systematic and thoughtful insights and data.